ArcAngel Additive Ltd. customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
Contact details
Controller: Arc Angel Ltd.
Address: 14/2e Docklands Business Centre, 10-16 Tiller Road, London, United Kingdom, E14 8PX
Email: contact@arc-angel.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Account information
• Records of meetings and decisions
We collect or use the following information for the operation of customer accounts and guarantees:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• IP addresses
• Website and app user journey information
• Information relating to sponsorship
• Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
• Names and contact details
• Addresses
• Location data
• Website and app user journey information
• Personal information used for administration of research
• Personal information used for the purpose of research
• Information relating to sponsorship
• Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
• Name
• Contact information
• Identification documents
• Financial transaction information
• Any other personal information required to comply with legal obligations
We collect or use the following information for dealing with queries, complaints or claims:
• Names and contact details
• Addresses
• Payment details
• Account information
• Purchase or service history
• Relevant information from previous investigations
• Customer or client accounts and records
• Financial transaction information
• Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
• Directly from you
• From third-party service providers (e.g. payment processors, logistics companies)
• From public sources or official registries, where applicable
How long we keep information
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
| Data Category | Purpose of Processing | Retention Period | Legal Basis | Post-Retention Action |
|---|---|---|---|---|
| Customer details (name, email, phone) | Order fulfilment / service provision | 5 years after last transaction | Contract / Legal obligation | Deletion or secure archiving |
| Payment & invoice data | Accounting / tax compliance | 5 years (per UK HMRC requirements) | Legal obligation (tax law) | Deletion |
| Marketing data (email, preferences, consent) | Marketing communications | Until consent is withdrawn or 2 years of inactivity | Consent | Deletion |
| User account data (login, preferences) | Customer account management | 2 years after account deactivation | Contract / Legitimate interest | Anonymisation or deletion |
| Support tickets / complaints data | Customer support / legal protection | 5 years after issue resolution | Contract / Legitimate interest | Deletion |
| Website data (IP, cookies, analytics) | Site performance, analytics, marketing | 13 months (typical GDPR standard) | Consent | Anonymisation or deletion |
| Research or feedback submissions | Service improvement / analysis | 2 years | Consent or Contract | Deletion or anonymisation |
| Legal or compliance documents | Regulatory reporting | As required by law (usually 6+ years) | Legal obligation | Deletion or secure storage |
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
International data transfers
We may transfer personal information outside the UK or the European Economic Area (EEA) (e.g., if we use IT or other service providers/cloud service providers based elsewhere). When we do, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
Cookies and website tracking
We use cookies and similar technologies to improve your experience on our website, provide analytics and deliver personalized content. You can manage your cookie preferences at any time. For more information, please see our cookie preferences.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
09.09.2025