Privacy Policy protecting your personal details on our ARC Angel website

This privacy policy sets out how ARC Angel protects any information that you give or we collect when you use this website. It explains who we are; the Personal Data that we may collect about you and how we use the information, and how you may change or deactivate your information. We reserve the right to amend this policy by updating this page at any time and for any reason. You should check this page each time you use this website to ensure that you are happy with any changes. Last updated: 15 August 2016

Who we are: things we will and will not do

ARC Angel is owned and operated by Arc Informatics Limited (registered number 8189979), whose registered office is Causeway House, 1 Dane Street, Bishop’s Stortford, Herts. CM23 3BT. We are pursuant of the Data Protection Act 1998. The Data Protection Act controls how your Personal Data is kept and used by organisations, businesses and government.

We recognise that providing us with your personal details and other information is an act of trust. We take our responsibility for this trust very seriously and will dutifully endeavour to ensure that your Personal Data is kept confidential and secure. This statement describes our privacy policy and forms part of our website terms and conditions. By accepting our terms and conditions or by visiting www.arc-angel.co.uk you are accepting and consenting to the practices described in this Privacy Policy.

This website is brought to you by Arc informatics Limited. We believe it is important to protect your Personal Data, as defined in the Data Protection Act 1998, and we are committed to providing you with a personal service that meets your needs and at the same time protects your privacy. This policy explains some of the security measures we take to protect your Personal Data, and tells you certain things we will and will not do. You should read this policy in conjunction with the website terms and conditions.

If we ask you to provide certain information when using this website by which you can be identified you can rest assured that it will only be used in accordance with this privacy policy. When we initially obtain personal data from you, or if you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on the order form or contract, online or otherwise. You may change your mind at any time by emailing us at the address below.

From time to time, some of the Personal Data we hold about you may be classed as ‘sensitive personal data’ within the meaning of the Data Protection Act 1998, for example, information about your health or ethnic origin.

How do you use my personal information?

When you use this website you will be asked to provide personal data and other such information by filling in forms on our site such as your name, contact details and possibly credit card or other payment details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you, process your order and obtain payment. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.

We may use information that you provide or that is obtained by us to register you with our products and services and provide you with relevant updates and information through our service development and marketing programmes.

In addition, we may gather other information about your use of the website by the use of cookies – see our Cookie Policy.

If you do not wish to receive information of products and services which may be of interest to you, you can contact us to remove your details from our mailing list.

How secure is the information I provide to you?

We will treat all of your information in strict confidence and we will take all reasonable steps to protect your personal information against loss, misuse or alteration of such information. However, we cannot guarantee the security of any data you disclose online. You accept the security risks of providing information and buying online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Do you disclose my personal information to anyone else?

If Arc Informatics Limited, or any of its lines of business, is sold or disposed of as a going concern whether by merger, sale of assets or otherwise, your Personal Data and other such information may be transferred as part of that transaction and your information accessed by such successor or purchaser.

We will disclose personal data and any such other information relating to you to any regulatory or government authority in response to a lawful request received from them.

We will not share, sell or lease your Personal Data and any such other information with any third parties other than is stated above unless we have your permission.

Cookie Policy

ARC Angel uses automatic collection of data (first-party cookies) to make the browsing experience of this website more efficient and enjoyable. First-party data is any data that’s gathered through a direct relationship with us. Cookies generally fall into three categories. Some are absolutely necessary to enable you to navigate around the website and access secure areas such as the ‘Order Now’ payment facility. Other cookies relate to performance and functionality.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic and allows web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer, although this may prevent you from taking full advantage of the website.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by online surveys, email, phone or mail. We may use the information to customise the website according to your interests.

What happens when I phone ARC Angel?

When you call the ARC Angel Care Line we may use Calling Line Identification (CLI) technology to see your number on our phone before answering your call. We use this information to help improve our service to you and if for any reason we miss your call we may be able to ring you back later. If you contact us, we may keep a record of your number, but we may not, by law, use it in a way which affects your privacy. If you wish to ‘block’ your number from being identified in this way please refer to your telephone device or equipment’s operating instructions.

We promise never to record your call for training or marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All our systems are password protected and we use appropriate anti-virus protection to ensure that your data is secure.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website requesting contact from us we will add you to our contact database; this information will include your name and email address. We do not share this information with anyone else, but we do add these details to our newsletter, online or otherwise, and email database unless if you have requested us not to in your enquiry.

If you decide you do not wish to hear from us you may change your mind at anytime by writing to us or emailing us or by clicking on the unsubscribe link on our emails.

We may use your personal information to send you promotional information about third parties which we think you may find interesting unless you tell us that you do not wish this to happen.

Can I request to see the personal data you are holding for me?

You have the right to see personal data (as defined in the Data Protection Act) that we keep about you. If you would like to know the information we are holding about you and how we use it please send us a written request and payment fee of £10 payable to Arc Informatics Limited to cover administration costs.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will carry out any request to change or deactivate the information you have submitted at no cost to you and within a reasonable amount of time, unless we are required or authorised by law not to do so.

Contact Us

If you have any questions regarding our privacy policy and its implementation please email enquiries@arc-angel.co.uk or call 01245 860252 or write to the Data Protection Controller at Arc Informatics Limited, Unit 7, Woodham Road, Battlesbridge, Essex SS11 7QL.

Thank you for visiting our website and reading our Privacy Policy.